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Issue #760

fail to sign up @Eyitemi

Added by Alexander Papevis over 1 year ago. Updated over 1 year ago.

Status:
Feedback
Priority:
Normal
Start date:
10/01/2018
Due date:
% Done:

50%

Estimated time:

Description

image.png View (188 KB) Alexander Papevis, 10/01/2018 04:12 AM

image.png View (362 KB) Alexander Papevis, 10/01/2018 08:52 AM

1574
1587

Recurrences


Related issues

Copied from Excoincial exchange support tickets - Issue #759: fail to sign up Hanya_titipanFeedback2018-10-01

Copied to Excoincial exchange support tickets - Issue #761: fail to sign upNew2018-10-01

Copied to Excoincial exchange support tickets - Issue #773: fail to sign up @Opeyemijayeoba321In process2018-10-01

History

#1 Updated by Alexander Papevis over 1 year ago

1574

#2 Updated by Alexander Papevis over 1 year ago

#3 Updated by Alexander Papevis over 1 year ago

phone 09086189053 => +2349086189053

#4 Updated by Anshuman Excoincial over 1 year ago

  • Subject changed from fail to sign up to fail to sign up @Eyitemi

#5 Updated by Anshuman Excoincial over 1 year ago

  • Assignee set to Anshuman Excoincial

#6 Updated by Alexander Papevis over 1 year ago

Alexander Papievis, [01.10.18 12:14]
Please provide email and phone you used in attempt to sign up.

Temi B, [01.10.18 12:54]
phone 09086189053

Alexander Papievis, [01.10.18 12:55]
leading zero is a problem, please specify with country code

Temi B, [01.10.18 12:55]
+234

Temi B, [01.10.18 12:56]
+234 9086189053

Alexander Papievis, [01.10.18 12:56]
+23409086189053 ?

Temi B, [01.10.18 12:56]
Yes

Alexander Papievis, [01.10.18 12:56]
We will modify manually, please wait.

Temi B, [01.10.18 12:57]
Ok

Temi B, [01.10.18 13:02]
Can i log in now

Alexander Papievis, [01.10.18 13:10]
not, yet
I'm pending for permission from security dep to access low-level database to make modification to many similar cases in batch

Temi B, [01.10.18 14:50]
Hi alexander pls i cant log in to my wallet, i sent 6000 afcash to my wallet, i want to know if its reflecting

Alexander Papievis, [01.10.18 15:11]
Please test if you are able to reset your password?

Alexander Papievis, [01.10.18 15:30]
your account holds 200 AFCASH, 199 of which are locked due to placed orders

Alexander Papievis, [01.10.18 15:33]
https://etherscan.io/tx/0x496fab66fa909765760e463f690086796d86ccca275f408d7a1afea345db8b24

this tx hash seems to be related to your deposit

Alexander Papievis, [01.10.18 15:39]
there is no mention in blockchain about 6000 volume transaction which would match the timeline after your registration at excoincial.exchange

Alexander Papievis, [01.10.18 15:41]
if you are seeing your transaction in the list, please specify https://etherscan.io/token/0x3475b73b0b8c638bb5f8a405e58667e44e9e0501

#7 Updated by Alexander Papevis over 1 year ago

  • Status changed from New to Feedback
  • % Done changed from 0 to 50

#8 Updated by Alexander Papevis over 1 year ago

1587

Alexander Papievis, [01.10.18 15:51]
We opened a pending support ticket for your case #760.
Please while descussing this case in the group mention support ticket.

Temi B, [01.10.18 16:37]
Transaction wasnt successful

Temi B, [01.10.18 16:37]
Pls i still cant log in

Alexander Papievis, [01.10.18 16:38]
Can you reset the password? Do you receive verification email ?

Temi B, [01.10.18 16:39]
Yes i received verification email

Alexander Papievis, [01.10.18 16:39]
Do you receive mail to reset password?

Temi B, [01.10.18 16:39]
I will try and reset the password now

Temi B, [01.10.18 16:43]
[In reply to Alexander Papievis]
No i didn't

Temi B, [01.10.18 16:44]
I just received the above

Alexander Papievis, [01.10.18 16:47]
So, have you managed to reset password?

Temi B, [01.10.18 16:51]

Temi B, [01.10.18 16:51]
No i tried clicking on forget password but its just roaming

#9 Updated by Alexander Papevis over 1 year ago

  • Copied to Issue #773: fail to sign up @Opeyemijayeoba321 added

#10 Updated by Alexander Papevis over 1 year ago

  • Assignee changed from Anshuman Excoincial to Alexander Papevis

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